Customer Service Specialist

Are you passionate about delivering exceptional customer service? Do you have a knack for solving problems and helping customers navigate their way to satisfaction? If so, we have an exciting opportunity for you to join our dynamic team as a Customer Service Specialist!

Position: Customer Service Specialist
Salary: $1,000 — $1,400U per month
Location: Remote, base Malaysia

Key Responsibilities:

• Customer Support: Handle online inquiries, complaints, and related issues, ensuring customer satisfaction at every touchpoint.
• Multi-Channel Assistance: Provide timely and effective support via phone, email, and social media channels.
• Product Guidance: Assist customers in understanding our products and services, offering professional advice and guidance.
• Team Collaboration: Work closely with other teams to resolve customer issues promptly and enhance the overall customer experience.
• Feedback Management: Record and organize customer feedback, regularly submitting reports to help improve service quality.
• Continuous Learning: Participate in team training and skill development activities to consistently elevate service standards.

Qualifications:

• Must be a Malaysian citizen with legal work status, or a Chinese national currently residing in Kuala Lumpur, Malaysia.
• Fluent in both Mandarin and English, with strong communication skills in both languages.
• At least 1 year of experience in customer service, preferably within the exchange, internet, or finance industries.
• Excellent problem-solving skills and the ability to remain calm under pressure.
• Strong teamwork skills, with the ability to collaborate effectively across departments.
• Basic computer literacy, with familiarity in using office software and customer service systems.

Working Hours:

• Full-time position with a rotating shift schedule, including night shifts.

If you are ready to take your career to the next level in a vibrant and growing environment, we encourage you to apply today! Join us in Kuala Lumpur and be part of a team that values excellence, collaboration, and customer satisfaction.

CONTACT US via Telegram：@Glonaaa