Are you passionate about delivering exceptional customer service? Do you have a knack for solving problems and helping customers navigate their way to satisfaction? If so, we have an exciting opportunity for you to join our dynamic team as a Customer Service Specialist!

Position: Customer Service Specialist
Salary: $1,000 — $1,400U per month
Location: Remote, base Malaysia

Key Responsibilities:

Customer Support: Handle online inquiries, complaints, and related issues, ensuring customer satisfaction at every touchpoint.
Multi-Channel Assistance: Provide timely and effective support via phone, email, and social media channels.
Product Guidance: Assist customers in understanding our products and services, offering professional advice and guidance.
Team Collaboration: Work closely with other teams to resolve customer issues promptly and enhance the overall customer experience.
Feedback Management: Record and organize customer feedback, regularly submitting reports to help improve service quality.
Continuous Learning: Participate in team training and skill development activities to consistently elevate service standards.

Qualifications:

Must be a Malaysian citizen with legal work status, or a Chinese national currently residing in Kuala Lumpur, Malaysia.
Fluent in both Mandarin and English, with strong communication skills in both languages.
At least 1 year of experience in customer service, preferably within the exchange, internet, or finance industries.
Excellent problem-solving skills and the ability to remain calm under pressure.
Strong teamwork skills, with the ability to collaborate effectively across departments.
Basic computer literacy, with familiarity in using office software and customer service systems.

Working Hours:

Full-time position with a rotating shift schedule, including night shifts.

If you are ready to take your career to the next level in a vibrant and growing environment, we encourage you to apply today! Join us in Kuala Lumpur and be part of a team that values excellence, collaboration, and customer satisfaction.

CONTACT US via Telegram：@Glonaaa

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